In this episode, we dive into the second part of the client management Q&A. I cover topics such as client retention and resigning, dealing with mistakes, managing client issues, and the importance of having a separate email address or support inbox for client communication.
I emphasise the need for you to evaluate your business model and the type of services you offer to determine the level of client management required. I also encourage you to prioritise client management in your operations, even if you don’t enjoy it.
Key points in this episode:
Resigning and retention [00:01:41]
Lifetime Value [00:08:58]
Making mistakes [00:18:13]
Systems & processes to manage client management [00:27:39]